Submit A Support Case To Customer Care

Have you visited the AvidXchange Community yet?

Go to help.avidxchange.com and create an account to view our knowledge articles, participate in discussion forums, chat with Customer Care, create a case and view the status of your open cases.

Follow the prompts below to submit a case and our team will contact you.

First and Last Name *

Company Name *

Email *

Phone

Want to copy (cc) someone on this case submission? Enter their email address below.

Select the case category. *

How can we assist with your Invoice / Payment inquiry? *

What is the Indexing / Data Entry error?

Provide the URL to the invoice in question.

This is the web address when looking at the pdf in the portal.

Provide the association name. *

Provide the vendor name. *

Provide the invoice number. *

Provide the check number. *

Provide the invoice amount. *

Provide the submitting email address. *

Provide the date the invoice was submitted. *

Provide the email subject. *

How can we support your Roles and Permissions request? *

Provide the Permission and Role that you would like to Add or Modify. *

Provide the name of the new role. *

Provide a description of permissions and functions of the new role. *

Provide the name of the role to be modified. *

Provide a description of permissions and function changes. *

How can we assist with your approval process? *

Provide the name of the new approval process. *

Provide the name of the approval process *

Provide a description of the changes to approval flow based on role. *

Provide a description of the issue with approval flow. *

How can we assist with your form submission question? *

Provide the name of the signer. *

Provide the Signature Documents. *

Click or drag files to this area to upload. You can upload up to 3 files.

Provide the name of the Authorizer. *

Provide the supporting bank documents. *

Click or drag files to this area to upload. You can upload up to 3 files.

How can we assist with your integration services inquiry? *

What is your setup request? *

What error are you experiencing? *

Provide the server or workstation name

Provide the name of the association(s) *

Description of request.

Please provide additional details that will help us serve you best.

Supporting Documents

Click or drag files to this area to upload. You can upload up to 3 files.

Provide screenshots or other supporting document that could assist in resolving your case.